We are proud to be active members of the Brockville community, and actively contribute to local charities. Some of the awards we've received for our services in the past include:
Heritage Clock Shop owners Barbara and Gaetan Fortier honored with an Exceptional Customer Service Award at Brockvilles Ads & Sales Clubs 25th Anniversary dinner. Recognized for Exceptional service at their King St. store.
Heritage Clock Shop was nominated for "Small Business of the Year 2009" by the Brockville and District Chamber of Commerce.
Comments from customers from our in store survey…
“Now that we live in Brockville, I will bring my items to you! Service is excellent, pleasant environment and friendly staff”.
“Repairs were professionally done. Quality products on display. Friendly, knowledgeable staff! Exceptional!
“I felt truly welcomed, you went beyond my definition of customer service, which “CS” is a big thing with me. Very personable where I didn’t feel like I over stayed my welcome and was being pushed /directed to the door. “I mattered”. Thank you for the experience.
“Once one has been in your store, you know it is a place to come back to and feel valued as a customer”.
“I find it a very nice clean shop, you are nice and knowledgeable”.
“Friendly service and no pressure. Specialty store, good service and hometown business. Good Job!”.
“We had heard good things about your service (clock repair) and found a nice display holder for an antique pocket watch- a domed stand-it was perfect. So we keep coming back.
”Your shop was recommended to me by my mother, service was excellent (not pushy). Nice to see a local private business with such a wide selection and pleasant staff. Great shop!”.
“I found the atmosphere of the store very enjoyable. I don’t think I have ever been in a “clock shop” before. It was very calming to hear the ticking and chiming. I liked the display of “clock tools”. Very interesting”. Your commercial was playing on repeat when I was in the store and the name “Heritage Clock Shop” was sticking in my head. It’s a really good idea and it gave me the sense of pride you have in your business.
“Excellent service and quality products. Service and help excellent”.